RESUME

IT MANAGER - FedEx (1998 - Present)

> Manage an 8 person desktop architecture team responsible for the strategic planning, design, integration, and support of endpoint technology solutions and processes for 80,000+ devices across 900 remote locations across North America to support FedEx Freight and FedEx Ground.

> Member of: FedEx Enterprise Strategic Committee, Operations Technology Committee for Ground & Freight, Internal Prioritization Committee for FedEx Freight, FedEx Freight Enterprise Architectural Team.


AWARDS & RECOGNITIONS

> 2015: “Officer Recognition” award for consolidating technologies and management in Freight & Ground.

> 2015: “Bravo Zulu” award for implementing User Segmentation in Freight & Ground.

> 2014: “Bravo Zulu” award for integrating business partners into IT activities.

> 2014: “Bravo Zulu” award for leading people first program in Lakeland, FL.

> 2013: “Bravo Zulu” award for the early completion of Windows 7 migration.

> 2012: “Bravo Zulu” award for creating cyclical technology refresh cycle for FedEx Freight.

> 2011: “Bravo Zulu” award for streamlining provisioning while improving customer experience.

> 2010: “Bravo Zulu” award for empowering customers through self-service websites.

> 2009: “Bravo Zulu” award for cost reductions through processes and automation.

> 2009: “Bravo Zulu” award for consolidating Financial and Sales systems.

> 2009: Received Employee Stock Option.

> 2008: “I Do It Right the First Time” award for the successful implementation of endpoint encryption.

PROFESSIONAL EXPERIENCE


> 16 years of managing teams and projects for a Fortune 500 company ranked in the top 100 of all IT organizations.

> 20 years of IT experience developing, creating, and applying solutions to small and large companies to enable business capabilities and results.

> Manage teams and vendors responsible for: strategic planning, design, integration, support, virtualization, configuration management, security compliance, asset management, software distribution to 80,000+ devices.

> Manage, architect, build, consume, decommission, and budget for technology systems and processes across multiple business and user segments.

> (2004 - 2010) Gartrell Computer Services, Inc. Lakeland, FL / Owner Created and maintain IT systems for various small businesses to include: Point of sale systems, online presence, disaster recovery, security audits, SWOT analysis, VPN solutions, and virtualized solutions.

> (1998) Watkins Motor Lines, Lakeland, FL / Client Server Specialist Managed 100+ Windows and Novell servers responsible for 7/24 operations. Lead Y2K endpoint migration effort.

> (1997-98) Accurate Communications, Lake City, FL / Buyer & Seller Located, purchased, and sold legacy communication hardware.

> (1997) Watkins Motor Lines, Lakeland, FL / Client Server Specialist Managed 100+ Windows and Novell servers responsible for 7/24 operations

> (1994–97) Farm Credit of Central Florida, Lakeland, FL / IT Manager Responsible for all IT responsibilities: PC clients, servers, network, reporting, and training

> (1993–94) Polk County School Board, Lakeland, FL / Information Technology Specialist Responsible for all IT campus support at Lawton Chiles Middle Academy, PC support, server support, and technical education to both teachers and students

> (1992–93) Lawton Chiles Academy, Lakeland, FL / Art Teacher Provided a rich and enjoyable environment where children were taught fundamentals of art.


EDUCATION


Bachelor of Science in Art Education: University of South Florida, Tampa (1992)


MANAGEMENT PROFICIENCIES


Microsoft Server OS, Microsoft Desktop OS, Microsoft SCCM, Microsoft WSUS, Microsoft MDT, Microsoft USMT, Microsoft Active Directory, Microsoft Office Suite, SharePoint, Blackberry Business Enterprise Server, CA Enterprise Desktop Server Manager, McAfee ePo, HP Web JetAdmin, Avalanche, F5 Checkpoint, HP Device Manager, HP Digital Sending Service, HP Service Center, Citrix XenApp, Citrix XenDesktop

Coaching, Leading Up,


REFERENCES


Available upon request